Q
What subjects do you cover?
A

Mathematics, English, Science, Modern Languages, Computing, PSHE, and any subject from the National Curriculum at GCSE and A Level. For students who need a vocational qualification, we also teach Functional Skills and Vocational Courses.

Q
How does this work?
A

We have a specially designed online system that enables a tutor and a student to see and hear each other, along with an electronic white board on which they can work together. We have a vast array of resources that our tutors use, selected especially to suit the needs of each student.

All online work is carried out on secure servers meeting Data Protection requirements, that are monitored and supervised.  Only our staff have access to our secure system.

Q
Are all your staff Police checked?
A

We ensure qualifications are genuine, that work history is relevant and accurate, we take references and carry out Disclosure and Barring Service (DBS) and Prohibition from Teaching checks.

We have a contract with all members of staff and policies that they adhere to, which govern behaviour, reporting, safeguarding and conduct. The list can be found on our About Us page.

Our Safeguarding Policy can be viewed here. Safeguarding underpins everything we do, and this is reflected in the rigorous checks we carry out on all our staff.

Q
What equipment is required?
A

The student will need a PC, MAC or laptop, with either a built in or separate camera, microphone or headset.

The internet connection speed will need to be as follows: Upload 1 Mbps, Download 5 Mbps, as a minimum. If you are not sure of your connection speed, please click here to run one of the many online tests available.

Q
Who is Fresh Start Direct Ltd?
A

We are a Private Limited Company based in Kent. We are the sister company of Fresh Start in Education Ltd, who, for over seven years, have been working with vulnerable, at-risk, and excluded children of all ages, across the UK and Ireland.

Q
What subjects do you cover?
A

Mathematics, English, Science, Modern Languages, Computing, PSHE, and any subject from the National Curriculum at GCSE and A Level. For students who need a vocational qualification, we also teach Functional Skills and Vocational Courses.

Q
How does this work?
A

We have a specially designed online system that enables a tutor and a student to see and hear each other, along with an electronic white board on which they can work together. We have a vast array of resources that our tutors use, selected especially to suit the needs of each student.

All online work is carried out on secure servers meeting Data Protection requirements, that are monitored and supervised.  Only our staff have access to our secure system.

Q
Are all your staff Police checked?
A

We ensure qualifications are genuine, that work history is relevant and accurate, we take references and carry out Disclosure and Barring Service (DBS) and Prohibition from Teaching checks.

We have a contract with all members of staff and policies that they adhere to, which govern behaviour, reporting, safeguarding and conduct. The list can be found on our About Us page.

Our Safeguarding Policy can be viewed here. Safeguarding underpins everything we do, and this is reflected in the rigorous checks we carry out on all our staff.

Q
Who is Fresh Start Direct Ltd?
A

We are a Private Limited Company based in Kent. We are the sister company of Fresh Start in Education Ltd, who, for over seven years, have been working with vulnerable, at-risk, and excluded children of all ages, across the UK and Ireland.

Q
How can I refer a student?
A

Simply complete the Booking Form to provide the necessary information about the student.  We will then email you to confirm the timetable and the booking of the student’s first 10 lessons.

Q
How do you ensure that lessons are being conducted properly?
A

Tutors are aware that we spot check and observe their lessons remotely, without causing any interruption, for quality assurance and safeguarding.

Q
What evidence do you provide of attendance and progress?
A

Using our online Commissioner Portal, you can see when your student starts their lessons, when they end and how engaged they were.  We provide weekly reports on progress, with examples of work completed, and regular reports.

Q
What resources do you use to teach?
A

We use, for example: past papers, revision guides, standard online resources, student’s own current curriculum resources, ASDAN Short Courses, NCFE courses and any additional materials most suited to the student’s needs.

Q
Can you teach ESOL students?
A

Yes. We can support ESOL students with their learning and overall English proficiency.

Q
Where will the student work from?
A

Students can work from any location that has access to a PC, some privacy and a good internet connection.

Q
What equipment will be required?
A

The student will need a PC, MAC or laptop, with either a built in or separate camera, microphone or headset.

An internet connection with: Upload 1 Mbps, Download 5 Mbps, as a minimum, is required.  A test should be run from the student’s location to ensure these minimum speeds can be achieved.   A compatible and up to date browser will be required; only the following are fully compatible:

  • Google Chrome (version 28 and later versions except iOS)
  • Firefox (version 25.0.1 and later on any device except iOS)
  • Safari on Mac (Mac iOS 10.12 Sierra or later)

Please update your operating system or download and install one of the browsers listed before lessons start.

Q
What sort of Safeguarding checks do you carry out?
A

We ensure qualifications are genuine, that work history is relevant and accurate, we take references and carry out Disclosure and Barring Service (DBS) and Prohibition from Teaching checks.

We have a contract with all members of staff and policies that they adhere to which govern behaviour, reporting, safeguarding and conduct.  The list can be found on our ‘About Us’ page.

Our Safeguarding Policy underpins everything we do, and this is reflected in the rigorous checks we carry out on all our staff.

Q
What is the cost for this service?
A

We charge £40.00 plus VAT per lesson of 50 minutes. This is invoiced monthly in arrears, please see our Terms of Business.

Q
What if the student doesn’t get on with their tutor?
A

We appreciate that sometimes personalities don’t mix. We consider that a good relationship between student and tutor is an essential part of our service. If, for good reason, a student cannot ‘connect’ with their tutor, we will provide a more suitable replacement.

Q
What if online learning doesn’t work for a student?
A

If a student is unable or refuses to engage with our online 1:1 service, you can easily transfer them to Fresh Start in Education Ltd.

Q
What subjects do you cover?
A

Mathematics, English, Science, Modern Languages, Computing, PSHE, and any subject from the National Curriculum at GCSE and A Level. For students who need a vocational qualification, we also teach Functional Skills and Vocational Courses.

Q
How does this work?
A

We have a specially designed online system that enables a tutor and a student to see and hear each other, along with an electronic white board on which they can work together. We have a vast array of resources that our tutors use, selected especially to suit the needs of each student.

All online work is carried out on secure servers meeting Data Protection requirements, that are monitored and supervised.  Only our staff have access to our secure system.

Q
Are all your staff Police checked?
A

We ensure qualifications are genuine, that work history is relevant and accurate, we take references and carry out Disclosure and Barring Service (DBS) and Prohibition from Teaching checks.

We have a contract with all members of staff and policies that they adhere to, which govern behaviour, reporting, safeguarding and conduct. The list can be found on our About Us page.

Our Safeguarding Policy can be viewed here. Safeguarding underpins everything we do, and this is reflected in the rigorous checks we carry out on all our staff.

Q
Who is Fresh Start Direct Ltd?
A

We are a Private Limited Company based in Kent. We are the sister company of Fresh Start in Education Ltd, who, for over seven years, have been working with vulnerable, at-risk, and excluded children of all ages, across the UK and Ireland.

Q
What equipment will be required?
A

The student will need a PC, MAC or laptop, with either a built in or separate camera, microphone or headset.

An internet connection with: Upload 1 Mbps, Download 5 Mbps, as a minimum, is required.  A test should be run from the student’s location to ensure these minimum speeds can be achieved.   A compatible and up to date browser will be required; only the following are fully compatible:

  • Google Chrome (version 28 and later versions except iOS)
  • Firefox (version 25.0.1 and later on any device except iOS)
  • Safari on Mac (Mac iOS 10.12 Sierra or later)

Please update your operating system or download and install one of the browsers listed before lessons start.

Q
How do I book and pay for lessons?
A

Simply complete the Booking Form to provide the necessary information. Lessons cost £40.00 each including VAT. Once a client is accepted and £40.00 for the first lesson has been paid by Credit or Debit Card, a user name and password will be emailed to you.

When we confirm the booking and lesson schedule, a subsequent payment of £200.00 for five lessons will be charged to your credit card. The balance of £160.00 for four lessons, will be charged to your credit cart after the fifth lesson has taken place.

Q
How long do lessons last?
A

The minimum block is 10 lessons of 50 minutes. Lessons can be over the course of a week or a month, and we can arrange up to 16 lessons per week. There is no limit to the number of lessons your child can have, or the number of subjects, or the length of time we can support them for. Homework is set as appropriate to the subject, level and goals.

Q
How much does it cost?
A

Lessons cost £40.00* each including VAT. An initial payment of £40.00, for the first lesson, must be made at the time of booking by a Credit or Debit Card.

Once we have confirmed the booking and a lesson schedule, a subsequent payment of £200.00 (covering a further five lessons) will be charged to your Card. The balance of £160.00 (for the final four lessons of the block of 10 lessons) will be charged to your Card, after the fifth lesson has taken place.

*This excludes music lessons and some specialist subjects, which may cost more. It also excludes resources that are not readily available online, costs of exams if our representative needs to attend a school or other meetings. We will agree any additional charges with you in advance.

Q
What guarantee, or refund policy, do you have?
A

In the unlikely event that we are unable to accept your child, we will refund all money paid by you.

If a tutor is ill and we have to cancel a lesson, we will arrange an alternative time and date.

If you cancel a lesson for any reason, you will still be charged. If a student is ten or more minutes late for a lesson, the lesson will automatically be cancelled, and you will still be charged. If you choose to cancel part way through a block of lessons we will refund any outstanding lessons, minus the charges for 2 weeks lessons.

Q
How do you check that your tutors are delivering high quality lessons?
A

Tutors are aware that we observe their lessons online from time to time without causing any interruption for quality assurance and safeguarding.

Q
What if my child doesn’t get on with their tutor?
A

We are realists.  Sometimes personalities just don’t mix.  A good relationship between student and tutor is an essential part of our service.  If your child has a tutor who, for a good reason, cannot connect with, we will replace them with another tutor.

Q
What if online learning doesn’t work for my child?
A

If a student is unable or refuses to engage with our online 1:1 service, you may be able to arrange to transfer them to Fresh Start in Education Ltd. This is our sister company, a specialist in re-engagement and re-integration.

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