How it Works

Meeting the needs of the individual

An online tuition service for anyone, nationwide, designed to help students who need additional help in anything from basic literacy and numeracy through to functional skills, GCSE and ‘A’ Level. Students engage in online interactive learning, face to face with a tutor specifically selected for their educational needs.

A highly personalised service for schools, local authorities and parents.

We select the best tutor to work with each student, choosing from amongst the best in the country. All staff are personally interviewed face to face, DBS and reference checked and assessed for suitability. Staff are monitored and regularly supervised. All lessons are reported on and attendance, engagement and progress monitored at all times.

We work with students to help them catch up with the curriculum, with subjects they find difficult, to top up home education, school work whilst excluded, school work missed through illness or other absence.

We provide our service any time, 7 days a week, for structured lessons and coaching that help improve students’ education and opportunities.

Straight forward packages of education to choose from at affordable rates with no travel costs or hidden charges.

What people say about us

Fresh Start Direct is the best way of reaching the hard to reach and those struggling with education. Students with anxiety who can’t attend school, students who need additional help with learning, home education top up, or alternative learning. You name it, Fresh Start Direct can deliver it online, at any time of day, seven days a week, anywhere.

AM

Safeguarding is an essential part of the work that Fresh Start Direct does. Fresh Start Direct strives to do all they can to protect the students and staff and help make the learning experience with Fresh Start Direct a safe and positive one. All online platforms used are secure, in full compliance with the Data Protection Act 2018, and are accessible by supervising staff for online observation purposes and safeguarding. All staff are required to successfully complete safeguarding training prior to working with Fresh Start Direct, and to evidence professional practice when working with the young people.

SD

Fresh Start Direct empowers young people to achieve their maximum potential by providing outstanding educational support where they need it the most. Each tutor is passionate and driven to help every student excel.

DW

FAQs

Simply complete the Booking Form to provide the necessary information. Lessons cost £40.00 each including VAT. Once a client is accepted and £40.00 for the first lesson has been paid by Credit or Debit Card, a user name and password will be emailed to you.

If a student is unable or refuses to engage with our online 1:1 service, you may be able to arrange to transfer them to Fresh Start in Education Ltd. This is our sister company, a specialist in re-engagement and re-integration.

Tutors are aware that we observe their lessons online from time to time without causing any interruption for quality assurance and safeguarding.

In the unlikely event that we are unable to accept your child, we will refund all money paid by you.

If a tutor is ill and we have to cancel a lesson, we will arrange an alternative time and date.

If you cancel a lesson for any reason, you will still be charged. If a student is ten or more minutes late for a lesson, the lesson will automatically be cancelled, and you will still be charged. If you choose to cancel part way through a block of lessons we will refund any outstanding lessons, minus the charges for 2 weeks lessons.

The minimum block is 10 lessons of 50 minutes. Lessons can be over the course of a week or a month, and we can arrange up to 16 lessons per week. There is no limit to the number of lessons your child can have, or the number of subjects, or the length of time we can support them for. Homework is set as appropriate to the subject, level and goals.

We appreciate that sometimes personalities don’t mix. We consider that a good relationship between student and tutor is an essential part of our service. If, for good reason, a student cannot ‘connect’ with their tutor, we will provide a more suitable replacement.

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